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Ahhhhh... Get Relief from 10 Common IT Systems Management Pains
Managing today?s IT infrastructure doesn?t have to be thankless. Nor does it have to be painful or require tons of overtime. In this panel webinar moderated by United Business Media Editor Dan Neel, gain valuable management insights from executives at People?s Bank & Trust and Gulf Coast Community Services Association, hear their discussion of common IT systems management pain points, and learn how these leaders found relief using IT automation technology.

Patch Management: Four Capabilities You Need (But Probably Don?t Have)
Every organization needs to apply software updates in a timely manner to prevent security breaches. Allowing malware to infect unpatched holes in a system can lead to the loss of intellectual property, exposure of customer and employee information, regulatory fines, notification costs, damage to reputation, and loss of revenue. Download this white paper to learn how the MaaS360 Patch Management Service: ? Extends your reach to both on and off LAN ? Simplifies your daily IT patching workflows?from discovery, packaging and testing through to deployment and tracking ? Reduces your overall cost of patch operations

Managing People You Can't See
Attend our Webinar to hear James Ware and Charles Grantham, creators of the Future of Work program, discuss how the nature of work has changed to include mobile and remote employees, the challenges this creates for managers and tactics to effectively manage people you can't see.

Ziff Davis Research: Supporting Employees Anytime, Anywhere
"The definition of work has clearly evolved. IDC predicts that 75 percent of the U.S. workforce will be mobile by 2011. Has the IT help desk evolved to support today?s mobile workforce? This white paper takes an in-depth look at the challenges of supporting today?s workforce and how Software-as-a-Service (SaaS) enables IT to provide secure, effective remote support ? anytime and anywhere. "

Benefits of Automating Data Warehousing
In most cases, the data is transactional data pulled from a number of different applications in the enterprise, but it can be any type of data. The goal of a data warehouse is to provide an enterprise with high quality information that they can use to make tactical and strategic decisions. Typical data warehouse operations deal with extremely large amounts of data. Missing one step in the process, or executing a step at the wrong time, can result in a significant amount of wasted processing time, or in the worst case scenario, bad data.

Faster Problem Resolution with Efficient Remote Support Capabilities
This three-part eGuide explores how user-centric remote support addresses today's IT help desk challenges, simplifies the troubleshooting process and speeds problem resolution.

Employee Web Use and Misuse: Companies, Their Employees and the Internet
The Internet has created new opportunities for mischief and new challenges for managers. In the end, it comes down to choice. Where do you draw the line? How do you balance individual access with the overall protection and good of the business? What is the correct balance between monitoring and blocking? This white paper examines a Web security solution that gives companies the ability to monitor and enforce their Internet usage policies, bringing site monitoring and URL filtering together while insuring security with anti-virus and anti-spyware protection.

Virtual Events for Dummies
Understanding how you can use virtual events to engage your audience, cut out costly physical meetings and events, and bring in sales leads or prospects at four to five times your current rate is what this book is about. The virtual event is your key to realizing all these benefits, and nobody has to fly standby or stay in a terrible hotel room to attend. With this book, you find out not only what virtual events are but also how they differ from physical events. You learn how to use the power of virtual events in ways that can revolutionize your entire business. You also get examples of virtual event uses in the real world, and more.

Cloud Computing: The Evolution of the IT Help Desk
Watch this on-demand Webinar with Elaina Stergiades, IDC senior research analyst, to discover how IT organizations can better meet the needs of their internal customers.

Consolidate and Virtualize Your Windows Environment with NetApp and VMware
NetApp and VMware have teamed together to create a joint solution to help to consolidate and virtualize the existing Microsoft applications environment, thereby helping reduce the infrastructure costs by up to 50% and protecting all the applications with best-in-class availability. Because NetApp and VMware technologies are already jointly used in thousands of customer sites, the solution is simple and risk free. By boosting server and storage utilization to 60 - 80% (versus the 5 - 25% rates common in traditional environments), one can slash the hardware costs.

Managing Cash Flow in Times of Crisis
Discover specific actions companies can take to ensure high cash-flow velocity and vital liquidity. Get answers to these key questions: How can I protect the health of my commercial cash flows? How can I gain better visibility into sources and uses of cash? And how can I increase control over my global cash balances?

The True Costs of E-mail Encryption
E-mail encryption doesn?t have to be as complex and costly as it has been in the past. New solutions using IBE (identity-based encryption) eradicate the need for digital certificates by calculating key values based upon identity characteristics like a recipient?s e-mail address. Of all of the e-mail encryption offerings based upon IBE, Trend Micro?s technical design and true cost of ownership stand out from the crowd. When ESG created a model to compare the costs of PKI and IBE solutions, Trend Micro Encryption delivered a 78% savings over a PKI alternative.

Security update: Threats in 2010 - What you need to know
Join Graham Cluley, senior technology consultant at Sophos, to learn about the latest security threats and trends in malware in this live Webcast. Armed with the latest data from SophosLabs ? where more than 50,000 new samples of malware are analyzed daily ? Graham will discuss the latest tactics the bad guys are using to infect your systems and steal your data.

Bandwidth Bandits
This paper will discuss how the Internet bandwidth is a finite and expensive resource that needs protection from spammers, criminals, hackers, time-wasters and employee misuse. Not only is it expensive and limited but it is a vital business tool. This white paper explains the true cost of bandwidth bandits on businesses.

Beyond Sales 2.0: Driving Next Generation Sales Prospecting
Technology and improved access to information is making selling both harder, and easier. Our increased ?connectedness? offers opportunities for the innovative, insightful and motivated sales professional to shine. This whitepaper discusses how to integrate sales 2.0, social selling and selling fundamentals for improved results.

Avoiding the Hazards of IT Consolidation
In an effort to reduce costs and streamline operations, today's large, distributed organizations are investing more in data center transformation, consolidation, and server virtualization. And yet many IT consolidation projects suffer from poor planning and implementation issues that ultimately impact application performance and user productivity. This technology brief investigates the processes and tools that are needed to provide complete enterprise visibility and WAN acceleration for high-priority traffic.

Exploiting Untapped Opportunities: 3 Strategies for Using Executive Sales Triggers
Prospects with critical trigger events are up to 8x more likely to buy than prospects without associated trigger events such as executive changes, mergers and acquisitions, and funding announcements? These trigger events can translate into immediate sales opportunities. Join best-selling authors and sales experts Craig Elias and Tibor Shanto for an insightful webinar to learn: ? How to find and harness executive changes to drive sales ? What common habits of specific roles can Trigger multiple selling opportunities ? How a single change in personnel can lead to four separate qualified prospects

NetApp Storage for Windows Environments: Challenges and Solutions
Consolidating your Microsoft� SQL Server�, Exchange, and SharePoint� Server data along with your Windows� files using NetApp� storage for Windows environments reduces the cost of physical storage as well as ongoing management costs in Windows environments. Storage utilization improves dramatically, storage management becomes simpler, and headaches associated with backup and restore are reduced or eliminated. NetApp storage solutions scale to accommodate growth, while letting you easily reclaim storage space as needed.

Running and Optimizing IT: A Best Practice Approach
To increase competitive advantage, organizations all over the world are looking for ways to wield IT as a strategic business weapon. The ITIL framework offers a widely accepted set of recommendations and best practices that help organizations achieve this objective.

SAP Landscapes on Autopilot with Intelligent Service Automation
This white paper discusses the benefits of introducing an enterprise-wide automation strategy, which coordinates SAP and non-SAP application workloads with the IT administration and computing demands of the operating system. Efficient coordination of these technologies will result in higher productivity of your SAP systems in your organization.

Consolidating Windows Storage and Servers Yields Big Benefits
In this article hear from Keith Alioto, IT Director at Osiris Therapeutics discuss the evolution of their infrastructure and describe where they are now and where they?re headed. He?ll also talk about why they made the decisions they have and the importance of choosing the right partners.

Define, Hire, And Develop Your Next-Generation Project Managers
This Forrester white paper explores the evolution of project management and outlines steps for defining, hiring and developing your next-generation project managers.

Gartner Magic Quadrant for Secure Email Gateway
This industry report covers the email gateway market. Gartner, Inc. positions Symantec in the Leaders quadrant in its 2010 Magic Quadrant for Secure Email Gateways (anti-spam, anti-virus, outbound content filtering, email encryption, intrusion prevention). In this report, Gartner analysts note that, "The e-mail security market is very mature. Targeted phishing detection, outbound e-mail inspection, encryption and delivery form factor are the major differentiators." Please enter your contact information to view the complete Gartner Magic Quadrant for Secure Email Gateways 2010 report.

How to Keep the Keepers and Maintain Optimal Turnover Levels
Losing one or two key people can have a significant impact on profitability. This white paper outlines how managers can determine whom to keep, how to treat those who leave, and what to do to retain those necessary to the organization.

Solutions to the Top Ten IT System Management Pain Points
From dealing with rogue ?IT hobbyists? to na�ve bosses, managing the IT infrastructure for a mid-sized company is a thankless job. People just don?t understand the expertise, time and patience required. This fact-filled white paper presents the top ten IT management pain points and the solutions for making your life easier.

Strategies for Workforce Continuity and Productivity
Watch this on-demand Webinar with industry analyst Jon Collins. Jon will explore the unique challenges facing IT organizations today and how to combine best practices with support tools to keep a remote workforce connected and productive.

Top Ten Web Threats and How to Eliminate
This paper raises real challenges for IT managers who have to protect the business against malware, keep internet bandwidth available for legitimate business needs and enforce acceptable use policies for the human resource department. Managers everywhere must also find a balance between allowing reasonable personal internet use at work and maintaining productivity and concentration in the office.

Windows Data Consolidation in Mid-Sized Virtual Server Environments
In this ESG white paper learn about Windows data consolidation in mid-sized virtual server environments. This white paper focuses on the challenges of virtualizing Windows environments and the need to consider network storage as a part of the overall solution. NetApp and VMware's joint solution is also examined in detail.

Securing the Physical, Virtual, Cloud Continuum
Information security best practices have not changed much in 15 years -- strong perimeter defense and defense in depth are still the primary security controls. However, virtualization and cloud computing are radically altering data center operations, leading to a hybrid physical/virtual/cloud computing environment. Securing this new environment demands the adoption of best practices that achieve their underlying objectives while adapting to the dynamics of this new infrastructure. Security and compliance controls need to extend across the physical, virtual, cloud continuum. This requires an adaptive perimeter defense.

The Power of Virtual Collaboration in Project Management
Watch this on-demand Webinar to hear Terrence Gargiulo, president of MakingStories.net, share stories of how companies use virtual collaboration technology to address these challenges and effectively manage projects.

Discover Five Ways to Manage the Rising Costs of Benefits
Find out how to get the benefits package you need without breaking the bank. Read about five ways to manage costs and attract top talent, including: finding a benefits package that?s tailored for your industry, and taking advantage of technology to keep a lid on administrative costs.

ESG ? What?s Needed for Cloud Computing
Just what is cloud computing anyway? Skeptics might say it is nothing but industry hyperbole, visionaries might say it is the future of IT. In reality, both statements are true-cloud computing has been embellished by the tech industry, but it does hold real potential for new types of on-�-demand dynamic IT services. This paper seeks to clarify the definition of cloud computing, identify how far along users are in terms of cloud deployment, and examine the role of the network in the cloud computing model.

Targeted Trojans: The Silent Danger of a Clever Malware
This paper will discuss the history and progression of the modern Trojan attack. It will explore the methodology used by hackers in selecting a target and developing a compelling attack and will cite several examples of some successful targeted Trojans. Finally, this paper will look at the Symantec Hosted Services MessageLabs? Complete Email Guard solution and how Symantec Hosted Services can help protect an organization against targeted Trojans in the future.

The State Of Customer Experience, 2010
With tighter budgets and fewer resources, companies across North America are turning to improved customer experience as a way to build business and enhance brand loyalty. The biggest obstacle to that effort? According to Forrester Research, it?s creating a comprehensive, company-wide customer experience strategy. Read this white paper for a survey of the current state of customer experience at 141 firms across North America and find out how your own organization?s efforts compare.

10 Strategies to Build a Social Business Collaboration Platform
Case study featuring IT Director Wolfgang Jastrowski of Swiss Re shares how Swiss Re planned, built, and grew a collaborative platform ? over 12,000 global users ? using Jive Social Business Software. His insights and advice can be leveraged by any organization looking to successfully implement a social collaboration initiative.

Accelerate SAP NetWeaver with Application Automation
SAP NetWeaver is an extensive set of business applications for managing important business processes across your organization. UC4 Software provides an advanced solution for the SAP NetWeaver technology platform that reduces implementation time, accelerates business processes, and provides true enterprise process management within, around, and beyond SAP NetWeaver.

Anatomy of a Lousy Pitch: The 6 Worst Presentation Habits and How You Can Avoid Them
Join us February 9 to hear Wackel reveal the 6 worst presentation habits that put barriers between you and your listener. You'll also learn unique and proven methods for conquering these habits so that you can become a more polished, professional and inspiring presenter.

ESG Report: HP Data Protector and Deduplication Solutions
Explosive data growth, replicating data centers, and expanding data footprints are some of the factors that are making data deduplication one of the hottest topics around. But choosing a deduplication strategy is not a one-size-fits-all discussion. HP offers a variety of easily deployed target-based deduplication solutions which suit a range of performance and cost requirements. HP Data Protector software supports any 3rd party inline deduplication target. Together with HP StorageWorks target-based deduplication capabilities, it provides integrated solutions which allow management of both backup and replication from one software interface.

Enabling Efficient, High Output Teams through Web Conferencing
Based on in-depth interviews with Web conferencing users, this new Wainhouse Research white paper explores the value of Web conferencing for catalyzing team interaction and collaboration.

Top 10 Concerns of Buying a VoIP Business Phone System
As more companies switch to Business VoIP as a cost effective means of telecommunications, many businesses have learned the hard lessons of working with the wrong technology or vendor. Learn the top 10 concerns that should drive your business VoIP vendor selection process. Learning from business VoIP implementation failures will ensure success in your business VoIP rollout. A good business VoIP deployment will ensure no dropped calls, excellent sound quality, no latency and a perfect uptime of your company's phone system.

Unified Windows Storage Consolidation
This report documents the results of ESG Lab hands-on testing of a NetApp Unified Storage Architecture deployed in a VMware virtual server environment with a goal of simplifying, protecting, and consolidating physical servers hosting Microsoft applications.

4 Principles of Effective Threat Protection ? How can you make them a reality?
With all the web-connected ways your organization does business, how can you effectively prevent the multitude of potential malware attacks across your network? To achieve this goal, your threat protection strategy should include layers of protection that both support your company?s business processes and secure the data and assets you value ? just deploying anti-virus and firewalls is no longer enough.

10 Principles for Building an Effective Human Capital Plan
A high-level look at principles that should guide a C-level exec or an HR manager in creating an effective HC plan. Because human capital issues do indeed have a big impact on business.

Bullet-Proofing Instant Messaging
Consumer-grade instant messaging (IM) opens a door for malware, and can compromise your regulatory compliance efforts and violate copyright protection. This white paper describes how a secure IM service works with standard IM packages to screen and filter traffic, enabling you to block malware and prevent transmission of unauthorized content.

ESG Whitepaper: Windows Data Consolidation in Mid-Sized Virtual Server Environments
ESG Whitepaper talking about Windows Data Consolidation in Mid-Sized Virtual Server Environments. This paper focuses on the challenges of virtualizing Windows environments and the need to consider network storage as a part of the overall solution. NetApp and VMware's joint solution is also examined in detail.

Special Report: Nine Telltale Signs You Should Replace Your Current WMS
Is an inflexible or legacy warehouse management system (WMS) putting your business at risk? You rely on a warehouse management system (WMS) to maintain ongoing operations, support changing customer requirements, keep up with new industry regulations, and simply get product out the door on a daily basis. What happens when you?re no longer able to get the job done? In this new industry report, you?ll learn to analyze the operational factors influenced by your WMS?and find out whether your system is constraining your company?s growth and global reach. Download Now

Live Online Training that Works: Strategies for High Impact Learning and Development
The demand for live online training has virtually exploded. Cost savings, as well as benefits unique to online training, make it a clear choice for trainers. To be successful, however, online training requires a new set of strategies. This new eBook by Tom Bunzel provides proven techniques for maximizing engagement, retention and the overall effectiveness of live online training. Plus, it includes an online training resource checklist. Read the eBook to learn: - 5 principles of a successful online training program - Tips for strategic planning and preparation - Best practices for trainer performance

Securing Data in the Cloud
This document is intended to give a broad overview of our security policies, processes and practices current at the date of writing. It would be impossible to describe all security controls in a document of this length, security policies change over time, and our own security policies prohibit the release of detailed information regarding our security practices.

Workshifting Benefits: The Bottom Line
This new white paper from the Telework Research Network provides a quantitative synthesis of the potential benefits that regular telecommuting can offer companies, employees and communities.

Start Branding - Creating an Employment Brand that Increases Engagement, Retention - and the Bottom Line
Because regardless of size or industry, if you have employees, you have an employment brand. And whether you realize it or not, your employment brand is affecting your ability to recruit and retain employees ? for better or for worse. What you need is a strategy for understanding how others perceive your brand, so you can create a brand that truly reflects you as an employer. This strategy will ultimately help you better attract and retain employees. Let this e-book be your guide to understanding how your employment brand is your greatest resource when it comes to recruiting and retaining your greatest asset ? your people.

A Day in the Life of a U.S. Information Worker
This Forrester white paper provides a snapshot of a typical day in the life of a U.S. information worker. It reveals how workers are employing new technologies and applications, interacting with their teams and engaging in mobile activities.

Consolidate and Virtualize Windows Applications ? Review Windows Consolidation Best Practices and Architecture
Listen to this on-demand Webcast and hear Chris Rima of Tucson Electric Power discuss how his organization managed data growth and improved performance with storage and server virtualization. You?ll also hear Brian Garrett from ESG and NetApp experts discuss ways to consolidate your Windows� application data, files, and virtual machines to help you: ? Simplify daily management tasks, reducing overhead by up to 60% ? Better protect Windows data, reducing disruptions by up to 50% ? Provision storage within minutes and efficiently meet data growth within budget

Dynamic Scheduling in Intelligent Service Automation
The internet, global economy, and information demands have dramatically changed the way today?s modern data centers work. We have become an ?on demand? society and have come to expect fast response to our information requests. This document describes the philosophy of just-in-time processing and how dynamic scheduling can solve the challenges that IT is facing today.

HP Data Protector Software Interaction with Deduplication Enabled Replication
This white paper will describe the necessary steps and processes to import replicated cartridges into the media management database of an HP Data Protector Cell Manager for further tape/backup data handling such as restore operations or object copy operations.

ITSM in the Cloud - A Change in the Weather
Watch this on-demand Webinar to hear David Mainville, CEO of Consulting-Portal, share his insights on cloud computing and its increasing role in IT service management.

Increase IT Performance from the Enterprise to the Cloud with WAN Optimization
WAN optimization plays an important role in today's highly distributed datacenters and cloud computing architectures. Massive consolidation and data mobility, enabled by virtualization, have radically altered how we build servers, design applications, and deploy storage for the emerging "cloud" decade. This paper discusses how Riverbed solutions effectively eliminate IT performance constraints in such environments.

The State of IT Systems Management
IT professionals need to support users through innovative and cost-efficient IT services but currently lack the budget, staff and tools to meet their goals.

Total Economic Impact? Of Trend Micro Enterprise Security
In 2009, Trend Micro commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) enterprises may realize by deploying Trend Micro Enterprise Security and the Smart Protection Network for their endpoint, web, and messaging security. This study illustrates the financial impact of an organization migrating to Trend Micro Enterprise Security and the benefits received from deploying a cloud-client solution.

What is Social Business Software? And What Can It Do For You?
Download this paper to discover how organizations are leveraging social business software to energize employees and partners, engage with customers, and manage their brand across the social web.

Legacy Tools: Not Built for Today?s Helpdesk
Today?s mobile workforce can help drive efficiency and boost the bottom line for your organization. However, it is essential that the helpdesk have the right tools to support a widespread employee base. This paper explores the challenges of supporting a remote workforce with legacy tools such as RDP?, pcAnywhere?, VPNs and VNC? and identifies best practices that organizations can use to choose helpdesk tools that better support today?s workforce while also cutting costs.

5 Strategies for Generating Revenue Using Sales Triggers
If you received 100 leads and I told you that 10 of them were 800% MORE LIKELY TO BUY?who would you call first? Imagine a tool that delivered that every day. Download this brief for quick hit strategies on using triggers and get a trial of iSell.

Building a Power Savings Policy
Energy Star estimates that an organization can save up to $75 per computer per year with power management. This manual provides guidelines for managing energy consumption that are sensible, measurable and easy to enforce. Considerations include: customizing user profiles; qualifying for government rebates; automation capabilities of power management software; and reporting metrics, including ROI.

Email Archiving: a Business-Critical Application
See how business email is increasingly at risk and examine options for protecting these business assets. Simple backup of email systems is not enough. Installing email archiving software may cost some companies more money and the loss of more data than outsourcing these archiving tasks. MessageLabs Email Archiving Service protects business email 24X7X365 with enterprise-level features and support.

Why Field Sales and Telesales Are Becoming Virtual Sales
This CSO Insights white paper explores how telesales and field-based sales teams can strategically use online meetings to engage prospects, increase performance and reduce costs.

Fake Anti-Virus: What You Need to Know
Poisoned SEO pages and email and social networking spam that direct users to fake anti-virus sites are on the rise, putting your organization at risk. Users are tricked into thinking their computer has been infected and they must buy software to remove the viruses. Once installed, the fake anti-virus may also install other malware such as spam bots or keyloggers. Don?t let this happen to you or your employees. Join this live Webcast featuring Richard Wang, Director of Threat Research at Sophos to learn why fake anti-virus is so popular with cybercriminals and how you can keep fake AV out of your network.

Measuring the Business Impact of Support
This ServiceXRG white paper explores the importance of quantifying the impact of support on your business.

Beyond Job Scheduling: The Road to Enterprise Process Automation
The new global business environment and in particular the Internet with its implied on-line, real-time, 24x7 operation has dramatically altered this rigid notion of job scheduling. This white paper discusses how new solutions are required that can automate and accelerate existing business processes and adapt to new processes and systems as they arise.

Buying a Phone System? Compare the 94 Business Phone Systems in One Chart
With this Spring 2010 Edition of the Phone System Comparison Chart quickly see differences between brands like Avaya, Mitel, Cisco, ShoreTel, 8x8, Panasonic, etc and compare over 94 phone systems by 52 brands for small to big business. Our detailed chart also compares PBX and Business VoIP systems side by side so you can make an educated comparison of your options. This analysis is prepared in an easy to use Excel spreadsheet so you can add information to suit your analysis and presentation needs.

Helpdesks without Boundaries: Penske Supports Worldwide Users
Through its use of non-employee agents to rent their big yellow trucks in areas that aren't large enough for a full Penske facility, Penske is a long-standing participant in the extended IT ecosystem. Although they have nearly 19,000 employees, they also work with a network of 1,600 external agents. These agents account for 10% of the 10,000-11,000 internal helpdesk calls that Penske receives each month - and Penske uses LogMeIn Rescue to help resolve almost all of these calls. Learn more in this case study.

Sharepoint in Healthcare: Collaboration and Information Sharing in a Secure Environment
Learn how organizations are using SharePoint to lower their costs while increasing the quality of their care and see analyst recommendations on how best to secure SharePoint.

Spark Innovation Across Your Brand Portfolio - Yum! Brands Case Study - Case Study
Yum! Marketing Manager Cindy Costa shares real-world anecdotes and best practices around how their online employee community has helped unify the company to take advantage of research, ideas, and innovations across the multiple individual brands, as well as improve the overall Yum! culture and experience.

UC4 Automated Virtualization: Intelligent Service Automation for Physical and Virtual Environments
This whitepaper describes how the UC4 Automation Engine integrates with virtual environments. With this integration, UC4 Software has enabled customers to manage management tasks such as Deploy Virtual Machines, Power ON/Off, Create Snapshot, and others. Using the UC4 Automation Engine as the central administration tool, hypervisor tasks can now be part of the IT processes and part of the IT Housekeeping strategy.

Sales Force Automation Market Primer
How companies sell and interact with their prospects and customers is constantly changing. Get the latest research on how companies are using CRM (Customer Relationship Management) and SFA (Sales Force Automation) to grow their business and revenue. Download your FREE Market Primer to get the fundamentals of how sales, marketing and customer service teams are using CRM and SFA. This free in-depth Market Primer provides you with an easy approach to today's dynamic and complex sales and customer interaction landscape.

Email on Cruise Control: How to Guarantee Security, Speed and Confidence in Email
All manners of communication, external and internal, corporate memos to customer orders and even legal documents now flow freely via email. Given the high value of the information flowing through email, companies must ensure that their email systems are availability, secure, private, compliant with regulatory requirements and resilient to data loss and legal exposure. This paper will discuss the wide variety of challenges associated with email security and availability and illustrate how integral email is to the operations of any organization. More importantly this paper will highlight an alternative hosted solution by Symantec Hosted Services

CareerBuilder's Ultimate Recruitment Guide
While your recruitment needs may be vastly different from every other business, you still do have recruitment needs. And whether you are concerned with getting less application drop-off, building a stronger employment brand, delving into the world of social media, providing more training opportunities for your employees, or a myriad of other challenges, CareerBuilder?s team of experts can help you isolate and tackle the specific areas of concern in your recruitment process and move forward to meet your next challenge with confidence and ease.

Consolidate and Virtualize Your Windows Environment with NetApp and VMware
This whitepaper explores the reasons for consolidating Windows environments and the benefits of doing so with a joint NetApp-VMware solution.

Dealing with Significant Webcast Audiences Behind Corporate Firewalls
Webcasts are frequently used for corporate meetings ? such as a sales kickoffs, town hall meetings, and internal training. In these situations, virtually all of the webcast viewers attend from a single corporation, and view the webcast from a network inside the corporate firewall. For these types of ?internal webcasts?, it is essential to assess the demands that such events place upon the corporate network, and to minimize any negative impacts on both the networks and the Webcast. Download this white paper to learn: (a) how internal webcasts place demands on your corporate networks, and (b) measures to address networks susceptible to high webcast loads.

Special Report: The ERP Warehouse Module vs. Best-of-Breed WMS
The question for today?s supply chain professional isn?t whether your ERP offers warehouse management functionality. The question is whether you?ll actually be able to achieve efficient order fulfillment operations when using it. In the report, you will learn the critical decision factors every warehouse, logistics, IT and supply chain professional must consider when comparing these two very different options for optimal warehouse management efficiency. Download Now

Ten Questions to Ask Your Cloud Vendor
This whitepaper will offer a strategic introduction to cloud computing, discuss its benefits and point out potential concerns. If you are looking to move to cloud computing, this paper will also provide a set of questions you should ask your cloud vendor so you can better understand its impact on your organization and help you avoid possible pitfalls.

The Power of Trigger-Based Selling: How to Find and Sell to Prospects that 8x More Likely to Buy
Research shows that prospects with associated sales triggers are 8x more likely to buy. Learn about specific trigger-based selling tactics that can help you to increase sales productivity by helping you to target prospects based on specific selling opportunities. Use Sales Triggers to Address These Critical Business Challenges: ? Get to the hottest opportunities at the right time ??Find the right executive & management contacts ??Craft a compelling reason for a discussion ??Spend more time on selling, less on researching Download this brief and qualify for a free trial of OneSource iSell?a unique, personalized sales engine incorporating intelligent sales triggers to drive effective selling.

CSC Gets Social - Case Study
With over 45,000 active members, CSC needed a collaboration solution to improve expertise location, speed up onboarding, promote innovation, preserve IP, and reduce time spent evaluating solution and technology partner options. This case study illustrates how CSC was able to reduce proposal development times and customer acquisition costs as well as increase collaboration around business processes that are driving efficiencies.

Computer Lifecycle Management: Save Energy and Slash Costs
In this webinar, Gartner analyst Terrence Cosgrove looks at how IT can realize savings in desktop operations, specifically on software licenses and energy consumption. Using real-life examples, Terrence demonstrates how PC management tools can help companies run at peak cost efficiency. Also, Kurt von Schwedler, IT Team Lead at Bensalem School District, discusses how his team replaced manual software installations with automated imaging, and centrally managed the power usage of their PCs to save over $50,000 annually.

Cloud Financials Come of Age
The independent experts at Saugatuck Technology recently took a hard look at whether cloud computing is truly ready to take on mission-critical applications like Enterprise Resource Planning (ERP), financial management and accounting.

Configuring Oracle RMAN backups with HP Data Protector to Use Deduplication on the VLS
The purpose of this document is to describe the necessary steps to modify Oracle Backup Specifications within Data Protector to support deduplication in the VLS.

Contact Center Innovation: What the Future Holds
Watch this on-demand Webinar with John Ragsdale to learn which qualitative, quantitative and cost metrics to include in a dashboard for customer service or technical support. Ragsdale will demonstrate how companies are leveraging innovative remote-support platforms to create and automate effective dashboards.

Content is Marketing Currency
How do you make your online content stand out from the rest? According to Ardath Albee, B2B marketing strategist and CEO of Marketing Interactions, the answer is relevance. In this new eBook, Albee explores the critical role of an online content strategy in increasing the demand for your company�s products and solutions. Read the eBook to learn: - 7 factors that play key roles in increasing the currency value of marketing content - 8 methods of listening that will help you improve content relevance - How to integrate different formats, create an editorial calendar and measure success

Demo: Automating SAP System Copy
In a new online demo, UC4 Automated System Copy for SAP?, we'll walk you through the steps it takes to complete a totally automatic SAP system copy, with no pre- and post-processing to chew up time and money, and no needless mistakes. In under 5 minutes you will learn how simple it is to save time and cost of this SAP-recommended process by as much as 90 percent.

Driving IT help desk efficiency with customer-centric remote support
The IT help desk is a high-stress environment. While the obvious objective is to resolve technical issues, IT help desks also battle call length, employee dissatisfaction and low morale. IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure. That?s why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce.

NetApp Storage for Windows Environments: Challenges and Solutions
This paper discusses how consolidating your Microsoft� SQL Server�, Exchange, and SharePoint� Server data along with your Windows� files using NetApp� storage for Windows environments reduces the cost of physical storage as well as ongoing management costs in Windows environments.

Overcoming the Online Trainer's Dilemma
Today's training demands are complex and varied - ranging from issues of scalability and ease of use to price and content access. Download this new Wainhouse Research white paper to explore how trainers feel about the various types of training tools available, which features are useful for training online and how effective a Web conferencing tool can be for trainers. Download the white paper to learn: - How Web conferencing has evolved to improve training - What's behind the 3 waves of training technology - 5 major factors essential to a Web conferencing platform

Phone Systems for Small, Medium & Enterprise Business: Which to Buy?
Read reviews on the leading five phone system brands in each category and understand why they lead their niche. See the differences between premise and hosted solutions, and help decide the best phone system for your company. Our free guide covers brands such as 8x8, M5, Smoothstone, Cisco, Mitel, Panasonic, Shoretel, NEC, Avaya and many more.

Safe and Sound: Ensuring Complete Protection for Your Company's Email Communication
Organizations of all sizes send confidential business information by email. A single data breach can have serious consequences such as brand damage, customer attrition, regulatory penalties, and intellectual property theft. Download this white paper to learn: (a) 3 examples of how emailing confidential business information led to identity theft, (b) 3 steps that companies should take to protect confidential information, and (c) Options for encryting confidential data in business email.

Virtualization Security: Achieving Compliance for the Virtual Infrastructure
Virtualization introduces an entirely new environment to the data center with unique characteristics ? each with potential compliance risks. Senior Analyst Ted Ritter from Nemertes Research takes an in-depth look at virtualization security solutions that can help address compliance concerns. The paper includes: *Tools and approaches security officers are using ? for better and *worse Competitive matrix of virtualization security vendors and what they offer *A look at a new class of virtual security products *Predictions of key trends in 2010 and beyond *Enterprise recommendations to better achieve compliance

Buyer's Guide: Sales Force Automation
This comprehensive buyer?s guide analyzes what SFA (Sales Force Automation) can do for your company. You'll get an in-depth understanding of what factors you need to consider when purchasing an SFA. Find out what solution is best for your sales, marketing and call center teams. Accurate sales forecasting and CRM can make or break a business, yet many sales and marketing managers struggle to find an SFA solution that gets their team excited. This FREE information-packed guide will help you find the right solution for your sales and marketing teams. You'll get everything you need to consider when purchasing SFA for your company

Top Ten Trends in Business Intelligence
Business Intelligence technologies are evolving nearly as fast as your enterprise data is growing. This rapid evolution is causing confusion and new challenges for both the IT professionals tasked with maintaining these mission critical systems and the line of business professionals that rely on business intelligence to drive their business.

4 Proven Methods to Reduce Backup Costs
Join this 45-minute interactive webcast led by IDG Senior Editor Jim Malone to explore the proven methods by which Iron Mountain helps customers better understand ? and take control of ? their growing data problems while significantly reducing their mounting backup costs. And the answer isn?t ?more backup!? Iron Mountain technology executives Steve Blumenau and John Gniadek illustrate the hidden costs of data within your organization and help you think differently about how you manage your data.

Automating SAP System Copy
UC4 Automated System Copy? for SAP reduces the time and cost of this SAP-recommended process by as much as 90 percent. The time savings you?ll realize will make it easy for you to perform SAP system copies whenever you need them?whether you?re creating a test system or providing users with actual test data for simulation of real business situations. Request the whitepaper to learn more.

Manage Your Calls without an Operator
Operator-assisted conference calls come at a price - about 25 cents per minute. And those quarters can add up to big bucks quickly, especially for larger audio conferences. This new brief explores how HiDef Corporate? Web Controls enable you to expertly manage your audio conferencing and cut costs with a simple click of the mouse.

VMware's VMworld: The Global Destination for Virtualization
Learn how the global leader in virtualization solutions uses Social Business Software to connect with prospects, customers, experts, and partners to expand their audience from 15,000 to 50,000.

Latest Trends in Desktop Virtualization and Windows 7 Migration
In this webcast, listen to a Forrester analyst discuss findings of a commissioned study conducted by Forrester Consulting on behalf of VMware on desktop OS migration adoption and the latest desktop virtualization trends in the migration process. Find out why organizations should consider application and desktop virtualization as part of their Window 7 migration strategy.

The War Room, the CMDB and the CMS: the Essentials of Networked Federation
Join us for this one-hour Webinar, which will explore the: *Do?s and don?ts for effective assimilation of the Network Operation Center war room into a CMS *Real-world examples of how phased deployments are moving to combine this ?best of both worlds? into a rejuvenated war room through a networked CMS *How this supports the move to virtualization and Cloud Services *Benefits of integrating IPAM into your CMS

Juniper Networks Taps Into Skills, Talents, and Centers of Excellence Around the Globe - Case Study
With over 1,100 unique visits a day, Juniper Networks uses SBS to enable their network of engineers to self organize to manage projects, sales to collaborate on strategies to win business, product teams to partner on specifications, and ad hoc teams to form around special interest areas such as innovation.

5 Hidden Costs of Using ?Free? and Legacy Tools for Support
"Next generation? remote support tools are specifically built for remote support and optimized for helpdesks addressing today?s tough IT challenges. Traditional remote access and meeting tools were not designed as remote support tools for helpdesks and IT professionals. Do you know what hidden costs their lack of helpdesk-specific management functionality may be imposing on your business?

Absolute Manage
Absolute Manage is a computer configuration lifecycle management solution that allows you to manage PCs and Macs from a single interface. In this 10-minute demo, we walk you through the following capabilities: Application and License Management; Security, Change and Configuration Management; Automated Patch Management; Computer Imaging; Asset Inventory; and Power Management.

CMO Guide to Maximizing Customer Marketing Performance & ROI
We?ve all read how marketing to existing customers is less expensive and more profitable than acquiring new ones. Why, then, do marketing teams tend to devote the bulk of their attention ? and budget ? to acquiring new customers? This new white paper explores how to use intelligence and analytics to target marketing that drives more sales, increases the average value per customer and improves retention rates. Learn: ? How to gain insight into tactical effectiveness, true sales lift impact and performance gaps ? How to measure the greater profit potential of marketing to existing customers ? 4 key factors of successful insights-based marketing

Five Best Practices to Develop an Actionable Sales Forecast
Hear from Right90 Vice President of Professional Services, Denise Stokowski, as she provides best practices on how to achieve a forecast that drives revenue, inventory and margin. These best practices are derived from first-hand experience working with customers in a wide variety of industries at different levels of process maturity. Learn how you can overcome the most common barriers to achieving forecast adoption, methods for removing subjectivity, and how to drive accountability and collaboration in order to deliver amazing business results.

Improving First-Call Resolution with Team Collaboration Technology
This new white paper examines key challenges facing customer support organizations and explores the many advantages of collaborative remote support, including ad hoc training, faster first-contact resolution and an improved customer experience.

Lower Your Windows IT Costs by as Much as 50%
View this on-demand Webcast and hear Robert R. Ross from Data Center Inc. discuss how the company achieved 166% ROI over three years by consolidating its Windows� environment with NetApp� and VMware�.

Mastering the Complexity of Revenue Management
With complex regulations, continually evolving interpretations and stiff penalties, the mission-critical task of revenue management is more complex than ever. 66% of companies fail to evaluate the revenue impact of deferred revenue, and a whopping 92% of public companies say they still use spreadsheets for critical revenue-accounting tasks, leaving them exposed to a host of issues including compliance, audit and forecasting problems.

Pivotal CRM from CDC Software: Proving the Value of Microsoft Office Business Applications
This Microsoft white paper describes the concept of Microsoft Office Business Applications software that incorporates or builds upon the ubiquitous and familiar Microsoft Office suite?and describes how Pivotal CRM embodies this concept, bringing outstanding value to Pivotal CRM and Microsoft customers alike.

The Presentation Secrets of Steve Jobs
This eBook reveals the strategies used by Apple� CEO Steve Jobs to deliver powerful presentations that inform, educate and entertain. Learn Jobs's 10 secret tactics that will have you presenting like a pro in no time.

Understanding and Enhancing Virtual Desktop Security
Desktop virtualization isn?t a mere fad or industry hyperbole. ESG research indicates that large organizations are actively deploying desktop virtualization technology today or plan to do so in the next 12 to 18 months. This brings up a plethora of questions. Why are enterprises jumping on the virtual desktop bandwagon? How are they measuring success? What about endpoint security? Many CISOs consider endpoint security a chaotic mess. Will desktop virtualization make this situation better or worse?and why?

Buyer's Guide: VoIP Contact Center Solutions
Find out what you need to know before implementing a contact center. Download your VoIP Contact Center Buyer?s Guide now.

Using Social Media to Advance Your Online Training Program eGuide
The social media revolution has come to online training. And experts contend that trainers who embrace social media will have bigger classes and better, more collaborative interactions with students. This new eGuide explores the latest uses and trends in social media and provides strategies for leveraging social media to improve the online training experience for both trainers and students. Download the eGuide to learn: - What online trainers need to know about social media - How to create a collaborative experience and more engaging content - Features to look for in online training technologies

Accelerate Product Innovation, Get Your Customers Involved -- SAP Case Study
SAP continues a tradition of industry leadership & customer value. Watch this on-demand webcast as SAP shares strategies and advice for your own social media initiatives.

How Web Controls Are Changing Audio Conferencing
While the advent of the Web changed the way we do just about everything, audio conferencing kept a steady low profile. Until now. The next generation of audio conferencing adds Web-based capabilities to the traditional infrastructure, making it easy to manage users and get real-time usage and billing reports; all without the need (or expense) of operator assistance. Watch this Webinar to hear Marc Beattie of Wainhouse Research explore the results of a study on the next generation of audio conferencing, including business benefits, real-world impact and recommended best practices.

Top 5 Reasons to Replace your Remote Support Tool
Even if you have a remote support tool, the changing demands of employees and customers may necessitate a change. End users are much more distributed, more mobile, and rely on an array of personal and corporate-issued client devices to access applications and data. This puts more pressure on the helpdesk to improve its responsiveness both on and off the corporate LAN. Now may be the time to reevaluate your remote support to add new capabilities, increase efficiency and consolidate support tools. What do you stand to gain by switching your remote support tool?

Unleashing Cloud Performance: Making the Promise of Cloud a Reality
Want to free yourself from the spiraling cost and complexity of your current IT infrastructure? Riverbed can help by giving you three key strategies for delivering cloud services with LAN-like performance to end users and IT managers alike. In this whitepaper, we explore how WAN optimization from Riverbed can break the cloud performance barrier and deliver on the promise of accelerated cloud performance for widely distributed enterprises.

Accelerate ROI with a Complete WAN Optimization Solution
Want to achieve faster ROI by deploying a complete WAN optimization solution? Read the latest IDC report entitled ?Improving the Business Value of WAN Optimization? to get the facts. You?ll discover how WAN optimization can help your business to cut IT costs without compromising performance, gain greater efficiency, and improve end user productivity and overall satisfaction. There are also some key real world case studies where current customers have shown real results.

American Cancer Society Case Study
As a nonprofit organization, the American Cancer Society must carefully control and manage expenses. And after an unexpected $1,200 audio conferencing overage fee, the organization began researching a way to reduce the costs and complexity of audio conferencing. This new case study explores how HiDef Corporate? from Citrix Online Audio enables the American Cancer Society to cut audio conferencing costs by nearly 50% - savings that bolster the organization's core mission.

B-to-B Lead Generation: 2009 Marketing ROI Performance & Evaluation Study
"Download the second annual MarketingProfs Marketing ROI & Performance Evaluation Study to explore the impact of the economic downturn on lead-generation marketing, current priorities for marketers and best practices used by marketing organizations with proven effectiveness and growth. Download the special report to learn: - Why economic pressures have led to an increased focus on lead quality - How to tap into the untapped potential of nurturing stalled leads - Common characteristics of organizations with effective lead-generation marketing"

CEO / CFO Outlook 2010 Survey
More than 100 software and SaaS CEOs and CFOs shared their forecasts for their own companies and their predictions for the industry as a whole with the Sand Hill Group. Sand Hill Group has published a survey paper that highlights key trends and predictions

CRM+: An Innovative Approach to Agile Solution Development
Torn between buying generic software that doesn't quite fit your needs and building your own from scratch? Discover a third option. An exciting new development concept called CRM+ exploits the underlying platforms of some leading customer relationship management systems to achieve a rapid development solution that avoids both the complexity of custom development and the inflexibility of out-of-the-box software. This approach enables not just deep CRM customization, but easy development of entirely new software applications that address all kinds of other enterprise software needs. Learn more in this white paper.

Email on Cruise Control: How to Guarantee Security, Speed and Confidence in Email
This white paper explores the complexity of managing email as a critical business component. It discusses the 5 key challenges around email security, and illustrates how integral email is to the operations of any organization. It also discusses how you can ensure that your email systems are available, secure, private, compliant with regulatory requirements, and resilient to data loss.

Endpoint Security: Data Protection for IT, Freedom for Laptop Users
According to a survey by Research Concepts, 72% of IT managers believe their own employees are responsible for incidents of data breach. Even the best encryption is not fool-proof against careless employees or insiders armed with the right passwords. This whitepaper discusses the research findings and endpoint security that remains effective regardless of end-user reliability. Learn how you can take action if a computer goes missing from your organization.

Hosted CRM Buyer?s Guide
Customer serivce is the backbone of every successful sale. Personalizing the customer experience is critical to retaining clients, and in today's competitive marketplace it's absolutely vital to keep customers coming back. In this comprehensive Buyers Guide, Focus analysts have compiled a complete overview of what CRM can offer your company.

Hybrid E-mail Security: Integrating SaaS and On-Premise Solutions
Using a panel of qualified IT decision-makers, in May 2010 we conducted a web survey of 150 US organizations that have at least 1,000 users in their e-mail environments. Survey respondents have detailed knowledge of the e-mail security products and services their company uses, and have influence in the e-mail security purchase process. This paper discusses the results of the survey and our conclusions based on those results.

Sony Delivers a Premium Product with a Premium Support Experience
In order to maintain its market leadership position in consumer electronics, Sony knows that it must deliver service and support that instills trust and confidence in its brand. Sony VAIO customers expect a premium product and a premium support experience. To that end, Sony always strives to improve their service delivery and provide high quality support. With the help of LogMeIn Rescue, Sony increased its customer satisfcation and reduced average talk time on calls. Find out how they did it in this case study.

Using Online Communities to Galvanize a Workforce & Streamline Operations
Manheim has harnessed the Social Web to galvanize its workforce and streamline operations. Intranet usage has grown to over 66%, reflecting a more engaged workforce; revenue-generating marketing promotions are delivered more quickly; and adoption of newly-standardized processes has improved.

Web Self-Service in Telecommunications: Growth, Differentiation, and a Sustainable Solution to High Cost Customer Support
This white paper presents the blueprint for making telecom customer support organizations leaner and more responsive through Web Self-Service. Many telecom providers are struggling with customer experience online, and face a major upswing in support costs as a result. Does this sound familiar? Are you seeking ways to reduce your customer support costs AND increase customer satisfaction? In this latest addition to the IntelliResponse knowledge series, we present the blueprint for making telecom customer support organizations leaner and more responsive through Web Self-Service.

Why Application Automation should be Part of IT Infrastructure
This white paper describes how an innovative workload automation and job scheduling tool that is brought in at the beginning of a project and used as part of the infrastructure can significantly reduce implementation costs, by reducing the resources required at each phase of the project including design, development, testing, implementation, and maintenance, and thereby reduce total project costs

Save Resources and Reduce Costs by Simplifying 5 Critical IT Workflows in 2010
Managing desktops, laptops, netbooks, or handhelds? Cloud-based business intelligence services can simplify operations, improve data security, and reduce costs. This 30-minute webcast, featuring Chris Corbet and Jonathan Dale of MaaS360, will focus on the top 5 critical IT tasks that can be simplified in 2010. Individuals responsible for IT functions like Desktop Management, Governance Risk and Compliance, Mobile Operations and Helpdesk Services will find this information immediately beneficial.

Successful Social Media Strategies - National Instruments - Case Study
To stay on the cutting edge of online marketing and brand management, explore the visionary strategy of National Instruments in engaging customers and partners across the social web. Hear real-world stories and best practices from the company's outreach efforts, using the NI Community, the blogosphere, Twitter, Facebook, and more.

Citrix and Microsoft: Leading the Desktop Virtualization Revolution
Planning to migrate to Windows 7? Struggling to patch end point devices for new application releases and updates? Data residing on end point devices creating potential security risks? Continuing to follow the decades-old PC refresh cycle and traditional distributed desktop model is a poor choice for IT departments that face reduced budgets and headcount. Join Citrix and Microsoft in this live webinar to learn about the only industry leading desktop delivery solution that will enable you to: - Radically simplify desktop management - Reduce desktop and application management costs - Improve security - Accelerate enterprise wide deployment of Windows 7

ON24 Virtual Briefing Center
Organizations today face a growing number of marketing and corporate communications challenges. Improving lead quality and more effectively engaging buyers are common concerns. An innovative new virtual environment solution from ON24, the ON24 Virtual Briefing Center, is designed for enterprises seeking an effective, flexible and exciting marketing and corporate communications solution. Click below to view a demo.

4 Strategies for Controlling Applications on Your Network
Use of instant messaging, peer-to-peer, mobile synchronization, games and other non-approved applications on the corporate network zaps productivity and is a source of malware infection and data loss. Controlling applications is a sound security policy and is required to be compliant with Sarbanes-Oxley, HIPAA and other data protection legislation. But, monitoring and controlling applications is difficult and time consuming for resource constrained IT staff.

Achieving Business Value with Network and Application Visibility
In this white paper, IDC analyzes the ROI that customers can expect from Riverbed Cascade, based on interviews with Cascade customers. Additionally, IDC lays out the business case for proactively managing network and application performance. Get the visibility you need to achieve your IT objectives. Download this whitepaper today.

Getting Encryption Right: Practical and Proactive Data Encryption
Listen in as MassMutual's CISO and Security Executive of the Year Bruce Bonsall and the 451 Group's Security Research Director Josh Corman discuss proactive approaches to protecting critical mobile data on end-user devices. Bonsall will discuss how his Fortune 500 company proactively protected customers' data prior to state privacy legislation by rolling out centrally managed encryption to thousands of professionals and a large network of brokers in the field. By attending this live eSeminar, you will discover how to protect an ever-expanding list of endpoints, including laptop and desktop computers, smartphones, and USB flash drives.

Social Software Strategies for the Enterprise -- Cisco, Nike & Forrester Research Roundtable
This stellar panel explores Forrester's market research & best-practices across the industry to provide you with insights you need to effectively implement a holistic Social Business Software strategy -- both inside and outside your company

4 Strategies for Controlling Applications on Your Network
Use of instant messaging , peer-to-peer, mobile synchronization, games and other non-approved applications on the corporate network zaps productivity and is a source of malware infection and data loss . Controlling applications is a sound security policy and is required to be compliant with Sarbanes-Oxley, HIPAA and other data protection legislation. But, monitoring and controlling applications is difficult and time consuming for resource constrained IT staff.

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